At TheSmartHouse Accessories, your satisfaction is our priority, and we want you to be happy with every purchase you make. Please inspect your items as soon as they are delivered. If you are not satisfied with an item and it is not faulty, you may return it in its original condition and packaging within 14 business days from the date you received it. You are responsible for the return shipping costs. Once we receive the returned item, we will issue a full refund of the purchase price within 7 days, processed through the same payment method used for the original purchase. Before returning any item, please contact us at (your email here) so we can guide you through our simple returns process.
If your order arrives damaged during transit, please notify us at (your email here) within 3 business days of receiving the item so that we can arrange its return and provide either a replacement or a refund.
If you receive a faulty item, contact us at (your email here) and we will assist you promptly. Refund or replacement timelines for faulty goods may vary depending on the product.
For hygiene and safety reasons, certain items cannot be returned once opened unless they are confirmed to be faulty.
This returns policy complies with the European Directive on Distance Selling.
